Frequently Asked Questions

FAQ

The most frequently-asked questions about installing and using the PDF Writer products are answered below. If you have a question that isn't answered here or elsewhere on this Web site, please write to support@windows8pdf.com.

Q: Is it legal to create PDF with your solution?

A: Absolutely legal. PDF has become an open standard. Any individual or company can write PDF creation software to create PDF files fully compliant to the Adobe PDF specification.

Q: Does your software support business graphics and press-ready output?

A: Yes. PDF Writer series products supports CMYK, RGB, sRGB color spaces and 16 combinations of graphics and image compressions and rendering to assure the quality of business graphics and press-ready output.

Q: Our company has multiple sites, will one site license be enough?

A: Our Site License allows you to install the software on unlimited number of servers and workstations (including portables, notebooks, and laptops) in multiple offices of your company in different locations, cities, and countries.

Q: Can I get discount if I purchase multiple licences?

A: We offer volume discounts for individuals and companies that purchase multiple licenses. For more information on pricing, visit http://www.windows8pdf.com/purchase.html

Q: I am not sure if your product works with Windows Server?

A: Our product is designed and certificated for Windows 2000 Server, Windows 2000 Advanced Server, Windows 2000 Datacenter, Windows Server 2003, and Windows Server 2008.

Q: I installed PDF Writer for Windows Server 2012 on a Windows Server 2012, and the client can't access the shared PDF Writer printer. How come?

A: Here is the checklist,

1) PDF Writer software has been installed with Administrative privilege onto the Windows Server 2012.

2) Guest account or an appropriate user account has been enabled to make the PDF Writer printer accessible by printing.

3) Firewall has been disabled or an appropriate rule to bypass firewall has been applied.

4) PDF Writer Client software has been launched on the client with the correct parameters.

Q: I installed PDF Writer for Windows Server 2012 on a Windows 8 computer, but failed to share the PDF Writer printer for other computers. Why?

A: Here is the checklist,

1) PDF Writer has been installed on the Windows 8 computer successfully.

2) You have enabled printer sharing by selecting "Start"->"Programs"->"PDF Writer"->"Enable Printer Sharing"

3) Firewall has been disabled or an appropriate rule to bypass the firewall has been applied.

4) PDF Writer Client software has been launched on the client with the correct parameters.

Q: I installed PDF Writer for Windows Server 2012 on a Windows 8 computer. Can I share my PDF Writer printer for the other computer?

A: Sure. Please follow,

1) On your Vista computer, select "Start"->"Control Panel"->"Printers and Faxes", right-click on the icon of the "PDF Writer" printer, and choose "Sharing...". Enable the printer sharing and specify PDFWriter as the share name.

2) On your client computer, launch the PDF Writer Client Install software to install the shared PDF Writer printer from the server.

Q: Do I need to uninstall a previous version of PDF Writer before I install a newer version?

A: No. There is no need to uninstall the previous version before installing a newer version of the program.

Q: Do I need to uninstall the trial version of PDF Writer software before I install the full version?

A: No. The full version of PDF Writer software can be installed 'over' the trial version. This means that the trial version's files will be replaced by the full version's files.

Q: Can I use PDF Writer software on both my desktop and portable computer?

A: If you purchased a single-user license for the full version of PDF Writer software, you can use the software on one or more computers you own, provided the program is only used on one computer at a time. If more than one person will be using PDF Writer software on different computers at the same time, you must purchase a multiple-user license.

Q: Do I need to purchase PDF Writer for Windows Server 2012, if I want to install PDF Writer on a server computer?

A: Yes. Only PDF Writer Server can be installed on a server computer. You are required to purchase a license if you want to continue using PDF Writer beyond the trial period.

Q: Which product works on Microsoft Windows 7 ?

A: All our products work on Windows 7.

Q: What is your upgrade policy?

A: 3-Year Free Upgrades.

Q: What are the differences between PDF Writer for Windows 8 and PDF Writer for Windows Server 2012?

A: You can read the PDF Writer product comparison chart to get some ideas on the differences between our products. PDF Writer for Windows 8 is desktop product, designed for the PDF novice and customers who don't want to invest much on PDF creation software and need to create PDF file on Microsoft Windows 8. PDF Writer for Windows Server 2012 is designed for corporate users who want to create PDF files on the client side by printing their document to the PDF Writer printer on the server side.

Q: How can I make CMYK PDF document?

A: Before you print to PDF Writer printer, click the Properties button of your PDF Writer printer, explore to the Color Space tab, set the Color Space to CMYK rather than RGB or sRGB.